getpyrox.com · Last updated
Thank you for shopping at PyroX. We value your satisfaction and aim to provide a hassle-free experience when it comes to cancellations, returns, and refunds. Please read this policy carefully to understand your rights and responsibilities.
Every PyroX™ order is covered by our 90-Day Money-Back Guarantee, as described in Section 12 of our Terms of Sale.
If you wish to cancel your order before it has shipped, please contact our customer service team immediately:
If your cancellation request is received before the order has been dispatched, we will process the cancellation without any additional charges.
If the product has already been shipped, cancellation may no longer be possible, and you will need to initiate a return upon receipt (see Section 2).
Return window: Physical products can be returned within ninety (90) days from the date of receipt, in line with our 90-Day Money-Back Guarantee.
Condition requirements: Items must be returned in their original packaging, complete with all included accessories. Returns that do not meet these conditions may be subject to denial or a partial refund.
How to initiate a return: Contact our customer service team:
Do not send returns before contacting us — our support team will issue you the correct return address. Once the return is approved and the product is received, refunds will be processed within 5–7 business days to the original payment method.
After 14 days of any billing cycle, membership fees become non-refundable, unless required by law. You may cancel a membership at any time to avoid future charges by contacting us at least 48 hours before your next billing date.
The following items are non-refundable:
If your product arrives damaged or defective, contact our customer service team with photos or other supporting evidence of the issue. We will replace or refund the product based on the situation.
Prompt communication is essential for a smooth return process. Please notify us as soon as possible and follow our support team's instructions. For assistance, contact us at:
PyroX reserves the right to modify or update this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting to our website. It is your responsibility to review this policy periodically for updates.
If you have any questions or concerns about this Refunds and Returns Policy, please contact our customer service team. We are here to assist you and ensure you have a positive experience with PyroX.
Phone: REPLACE_PHONE (available 9 AM – 5 PM EST)
Email: support@getpyrox.com
Mail: PyroX - 30 N Gould St Ste R, Sheridan, WY 82801
Do not send product returns to this address. Contact our support team for return instructions.